Customer Relations

Everlane’s Promise of ‘Radical Transparency’ Unravels

Michael Preysman, a founder and the chief executive of Everlane, a fashion brand that targets the ethically minded with minimalist basics, stood onstage in May 2019 at the Copenhagen Fashion Summit and

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3 views
17 mins read

When the C.E.O., Already Facing a Crisis, Gets the Coronavirus

Glenn Fogel was in crisis mode. It was late February, and the coronavirus was spreading. Mr. Fogel, the chief executive of Booking Holdings, the online travel giant that owns brands like Priceline.com,

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6 views
11 mins read

Poor Americans Face Hurdles in Getting Promised Internet

The people behind a nonprofit that helps workers at the famed Churchill Downs racetrack in Louisville, Ky., had spotted a great opportunity. With the city’s schools closed because of the coronavirus, some

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15 views
10 mins read